26 August 2015

Importance of customer service in hospitality industry

Importance of customer service in hospitality industry


Must include financial data including costs and benefits of customer service.

Outline:
Importance of Customer Service in Hotels
 Full service vs. Select Service differences
 Explain different needs
 How to fulfil needs of hotel
 Training employees
 Making sure staff is knowledgeable and consistent
 Quality over quantity
 Added Value
 Sale growth
 Ritz Carlton
 How their system works
 Their focus and success
 Positive Effects on Business
 Marriott, other examples
 Yelp reviews vs. Personal Experiences
 Effects
 Revenue
 Charts, graphs showing relationships
26 August 2015,
 0

Importance of customer service in hospitality industry Importance of customer service in hospitality industry Must include financial data including costs and benefits of customer […]


26 August 2015

hat theories have been developed to explain the probable causes of AD
-Examine the latest research on Alzheimer’s disease. What theories have been developed to explain the probable causes of AD? What new developments have taken place in treatment? What is the outlook for further developments in this field?

-Please use at least five journal articles (either empirical research studies or literature reviews, NOT theoretical pieces or case studies) to substantiate your writing on the topic. A good place to start searching for these articles would be PsychInfo, PsychArticles, PubMed, and/or Medline. Within your paper, please be sure to describe the historical and current thinking on the topic. You should also point to issues relating to this topic that remain unanswered or may benefit from further study.

-In-text citations are needed whenever you refer to specific information or ideas that you learned from your research. You do not need to cite your own ideas or examples from your own experience. However, any other information that is not considered common knowledge – facts or ideas that anyone is likely to know – should be cited. This means you need to carefully cite each of your sources so you know where you obtained the information for your paper. Including the author(s) and year is sufficient for in-text citations of paraphrased or summarized material – information from a source that you have put into your own words. However, you will need to include the page or paragraph number of the source (in addition to the author(s) and year) for any direct quotations. Again, this requires careful note-taking as you read your sources. Be sure to put quotation marks around any information copied word-for-word from your source, and write down the page or paragraph number for the quote so you will not need to search for this information later.
When writing the research paper, you may do some of the following:
1. Cite text from another source
2. Discuss the Ideas or research of another person in your own words.
3. Write about your own opinions on a topic
4. Include a table or diagram from another source
5. Write about something you know you've read about somewhere but you can't remember where
6. Present the results of your own experiment or survey
7. Paraphrase the ideas from two separate source linking them together using your own words.

26 August 2015,
 0

hat theories have been developed to explain the probable causes of AD-Examine the latest research on Alzheimer’s disease. What theories have been developed to […]


26 August 2015

Critically evaluate the claim that CCTV is considered by some to be a cheaper and more effective way of reducing urban crime than paying for police officers are on the streets and do not like their daily lives being recorded by so many cameras. Using exis

 Critically evaluate the claim that CCTV is considered by some to be a cheaper and more effective way of reducing urban crime than paying for police officers are on the streets and do not like their daily lives being recorded by so many cameras. Using exis

26 August 2015,
 0

Critically evaluate the claim that CCTV is considered by some to be a cheaper and more effective way of reducing urban crime than paying […]


26 August 2015

Bullying

his writing is for a Speech Class on a college level. I need it to be well thought out please. Also I will include the outline the professor would like it to be written.

Motivational Speech Use this format for your speech.



General Purpose Statement: To motivate (persuade).

Specific Purpose Statement: By the end of my speech I want my classmates to

_______.OR To motivate my classmates to _______. For both the blank should

be filled with a specific behavior (this is a speech to actuate and not a speech to convince).

Thesis: ________________________________________________________________.


I. Introduction

A. Attention: Find something to really grab us. It might be a specific instance of

some larger problem or some hook to get us involved.

B. Significance: Tell us why we should care about your issue. Provide

substantiation (source citation and perhaps a paraphrased quotation) that

demonstrates that this issue is a problem. In addition, be sure to give us any

background or definitions that we might need to understand the issue you are

discussing. If we do not perceive the issue as significant, we are not likely to

listen or to really do anything about it (there will be a lack of cognitive

dissonance).

C: Credibility: Tell us why we should listen to you. Do you have expert

knowledge in the area? Have you done research? Are there certain

experiences that quality you as a meaningful source of information?

D. Central Idea: At the most basic level, what is your speech about? What

should we take with us when you are finished? Your thesis is a one sentence

summary of what your speech is about; in this case a problem that needs to be

resolved.

E. Preview

1. Need (what is the problem?)

2. Satisfaction (how can it be solved?)

3. Visualization (how you will be affected – positively and/or negatively?)



II. Need (may choose to highlight any or all of the issues below…all of your information should be substantiated by acceptable sources. The points below do not constitute an order). If using statistics, be sure to discuss them so that they make sense to us; so that we have some real sense of the numbers. For example, 10,000 people versus. all the students enrolled at Cy-Fair College and the Fairbanks Center OR 1 in 5 versus imagine four of the people in this class of twenty..

A. What is the problem?

B. What do we need? OR What need is not being met?

C. What is the scope of the problem? How big is it? How much money does it cost us?

D. Why should we care?

E. How does the problem affect us?

F. What are the causes of the problem?

G. What are the effects?



Transition: Go from Need to Satisfaction.


III. Satisfaction (what will solve the problem?)

A. What needs to be done to solve the problem? Does a law need to be passed? Does there need to be increased participation from people? Do we need to be more careful?

B. Does your solution solve for all of the causes? In other words, if your solution is enacted, will the problem go away or the effects be significantly reduced?

C. Sources (How did others solve the problem? Have they had success? Would their methods work here? Is there an analogous situation and can the methods used to combat that situation be used in this situation?)



Transition: Go from Satisfaction to Visualization.



IV. Visualization (How will we be better off if we enact the solution? How will we

be worse off if we do not enact the solution?)

A. Positive visualization

B. Negative visualization

C. Contrast positive and negative visualizations



V. Conclusion

A. Summary

1. Need

2. Satisfaction

3. Visualization

B. Action (Ask your audience to take a specific behavioral step or steps).

C. Concluding Statement (use a circular close)



Be sure to use labels for your points that are descriptive yet simple. Your preview should present an overview. It should not take us through the whole journey. Then, be sure to use these tags in your transitions and/or in the topic sentences of your points.



Be sure to include a reference page – 5 sources. They should all be integrated into and sourced in your speech.



You may not use wikipedia or an online encyclopedia for a source. Also, be very careful about your web resources

26 August 2015,
 0

Bullying his writing is for a Speech Class on a college level. I need it to be well thought out please. Also I will […]


26 August 2015

What is the difference between deontology and consequentialismUsing a 12-point font, standard margins and double spacing, answer the following four questions in
a Word document or PDF of no more than 3 pages. The first three questions should be answered
in clear, concise prose; be sure to define your terms, explain why one thing follows from another,
and above all answer the question! The fourth should consist of four complete sentences of the
form provided below.
Plagiarism and cheating will not be tolerated. Any time you use someone else’s ideas and present
them as your own, you are cheating. It is your responsibility to understand the University’s Guide to
Academic Honesty: http://www.umass.edu/dean_students/codeofconduct/acadhonesty/. You may
be surprised by what constitutes plagiarism, so be sure to see Appendix B.
You may not use the internet when you write your assignments; you will not succeed if you
think you can go to the internet for “the right answers.” The best thing you can do is engage with
the texts, and answer the essay questions based on your own thoughts and intuitions. Philosophy is
not the sort of thing you learn through data or research, but by doing it yourself. Your job is not to
make a play list by gathering other people’s ideas online, but to create an original composition of
your own.1 Every assignment is designed for you to practice philosophy yourself with nothing more
than the material on the syllabus.
1. What is the difference between deontology and consequentialism? Imagine that a friend is
being pursued by evil forces (e.g., Nazis, Voldemort) and you are called upon to lie on her
behalf. What would Kant say about this action? How would Kant go about determining
whether it is right ? What would Bentham say about this action? How would Bentham go
about determining whether the action is right? (NB: this question is worth 40 points)
2. What is virtue ethics? How does it differ from consequentialism and deontology? What
determines whether an action is good according to Aristotle? What is the definition of
virtue in Nicomachean Ethics II.6?
3. What is Rawls’ conception of justice as fairness? What are the two principles of justice, and
why does Rawls think would everyone agree to them in the original position?
4. Describe Mackie’s moral skepticism. How does Mackie stand in contrast to all the other
authors in this segment?

26 August 2015,
 0

What is the difference between deontology and consequentialismUsing a 12-point font, standard margins and double spacing, answer the following four questions ina Word document […]


‹ Prev page1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 Next page ›