Letter of adjustment to the student, rejecting his request

Situation                                 
You are the Director of the Physics department at KFUPM. Yesterday you received a letter of complaint (see below) from a student. After reading his complaint, you emailed his teacher, requesting more information on the matter. The teacher responded this morning with his explanation of the situation (see Email).
Task
Consider all of the information and write a letter of adjustment to the student, rejecting his request. Send a carbon copy of the letter to the teacher, and enclose a copy of the original complaint. Your postal address is box 1049, KFUPM, Ash Sharqiyah, Saudi Arabia, 31261. The student lives on the KFUPM campus. His post office box is 5347, postal code 31261.