Importance of customer service in hospitality industry

Importance of customer service in hospitality industry

Must include financial data including costs and benefits of customer service.

Outline:
Importance of Customer Service in Hotels
 Full service vs. Select Service differences
 Explain different needs
 How to fulfil needs of hotel
 Training employees
 Making sure staff is knowledgeable and consistent
 Quality over quantity
 Added Value
 Sale growth
 Ritz Carlton
 How their system works
 Their focus and success
 Positive Effects on Business
 Marriott, other examples
 Yelp reviews vs. Personal Experiences
 Effects
 Revenue
 Charts, graphs showing relationships